Frequently Asked Questions
What types of batteries do you offer?
DaTouBoss specializes in high-quality rechargeable lithium iron phosphate (LFP) batteries. Our product range covers various capacities, such as the 12V 100Ah lithium battery, which utilizes advanced Battery Management System (BMS) technology to enhance performance and extend lifespan.
How to extend the lifespan of LFP batteries?
To maximize the lifespan of your LFP batteries, always follow the manufacturer's charging and discharging guidelines. Avoid deep discharge and ensure the battery is stored in a cool, dry environment. Regularly check the battery's state of charge and keep it within the recommended voltage range.
What is your product warranty policy?
DouTouBoss offers a warranty policy covering defects in materials and workmanship within a specific period. We recommend customers refer to the accompanying warranty documentation for detailed information on warranty coverage and claims procedures.
How do I return an item if I am not satisfied?
If you are not satisfied with your purchase, you can request a return within 7 days of receiving the item. The item must be in its original condition and packaging. Please contact our customer service team to initiate the return process and obtain a return address. What shipping options are available for my order?
DaTouBoss can ship orders to multiple destinations, primarily from our warehouses in Poland and Germany. Shipping costs may vary depending on the destination and the items ordered. Most orders to continental EU countries qualify for free shipping. Please contact our customer service for specific shipping costs and methods.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to check the status of your package. Alternatively, you can track your order directly on our website by entering the order details.
What should I do if my item arrives damaged?
If your item arrives damaged, please take photos of the damage and contact our customer service team immediately. We will guide you through the return process and resolve any issues related to the damaged item.